Privacy Policy

01 Introduction

1ENERGY ("we", "us", "our") provides a free energy comparison and information service to help households understand and switch electricity, gas, solar, and green energy plans. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices available to you.

By using 1energy.online, you agree to the collection and use of information in line with this policy.

02 Information We Collect

We aim to collect only what's needed to provide our comparison service. Depending on how you use the site, this may include:

• Contact details — such as your name, email address, or phone number, if you submit a form or call us.
• Property information — such as postcode, current supplier, and approximate energy usage, used to generate comparisons.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically via standard web technologies.
• Cookies — small files used to remember preferences and understand how visitors use the site.

03 How We Use Your Information

We use the information collected to:

• Provide accurate energy plan comparisons based on your circumstances.
• Respond to enquiries made by phone or through the website.
• Improve our website's content, functionality, and user experience.
• Meet legal and regulatory obligations where applicable.

We do not sell your personal information to third parties.

04 Sharing of Information

1ENERGY may receive a fee from energy suppliers when a visitor switches through our service. Where you choose to proceed with a switch or request a callback, relevant details may be shared with the supplier or partner needed to complete that request. We require any such partner to handle your information securely and in line with applicable data protection law.

We may also share information where required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.

05 Cookies

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings; note that some site features may not function correctly without them.

06 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, it is securely deleted or anonymised.

07 Your Rights

If you are located in the UK or EU, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain types of processing.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, contact us using the details below.

08 Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

09 Children's Privacy

1ENERGY's services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

11 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch: